Pharmacy Technician is a healthcare professional responsible for providing a variety of Pharmacy tasks and services to ensure the smooth functioning of the pharmacy daily within established policies and guidelines of the Pharmacy Department. A pharmacy technician plays a crucial role in the healthcare system, assisting pharmacists in various tasks related to medication dispensing, inventory management, and customer service. This comprehensive job description template will provide an in-depth overview of the responsibilities, skills, qualifications, and qualities required for a successful pharmacy technician. Hence, writing a clear and precise job description is crucial that will assist in appointing a Pharmacy Technician that matches your needs.
The Pharmacy Technician job description:
The job Summary of the Pharmacy Technician is explained below.
The pharmacy technician is accountable for supporting the pharmacist in delivering safe and effective pharmaceutical care to patients. They perform various duties, including dispensing medications, managing inventory, providing excellent customer service, and maintaining accurate records. The pharmacy technician must adhere to established procedures and regulations to ensure the highest patient care and safety standards.
Duties of the pharmacy technician:
1. Medication Dispensing & assisting in ordering supplies as needed.
- Receive, store, and organize medications and other 5 audits to ensure accuracy and minimize discrepancies.
2. Customer Service:
- Assist and greet patients in a friendly and professional manner.
- Answer phone calls, address inquiries, and provide accurate information.
- Resolve customer concerns and direct complex issues to the pharmacist.
- Maintain confidentiality regarding patient information and medication history.
- Enter prescription and patient information into the pharmacy computer system.
- Verify insurance coverage and process claims accurately.
- Assist in maintaining pharmacy records, including prescription files and patient profiles.
- Follow all applicable laws, regulations, and ethical standards in pharmacy practice.
4. Medication Safety and Compliance:
- Comply with all relevant policies, procedures, and protocols to ensure medication safety.
- Maintain an organized and clean work environment, including proper storage of medications.
- Follow good medication handling techniques and maintain a high level of accuracy.
- Adhere to infection control guidelines and maintain awareness of current safety practices.
Qualifications and Skills:
Pharmacy technician needs qualifications and skills which are listed below:
Qualifications needed for the Pharmacy Technicians:
- Current pharmacy technician certification (e.g. CPhT) or the ability to obtain certification within a specified timeframe.
- Strong knowledge of pharmaceutical and medical terminology.
- Proficiency in using pharmacy software systems and other relevant technology.
- Remarkable attention to detail and accuracy in all aspects of work.
- Strong organizational and time management skills to handle multiple tasks effectively.
- Practical communication skills, both verbal and written.
- Ability to work collectively in a team environment and maintain a positive attitude.
- Flexibility to adapt to changing priorities and work schedules, including evenings and weekends.
- Knowledge of relevant laws, regulations, and ethical standards related to pharmacy practice.
- Reliable with a keen eye for detail
- A Certified Pharmacy technician is an asset.
Education, Experience, and Licensing Requirements
- High school Diploma, GED or equivalent
- Previous experience in a pharmacy, retail, medical, or customer service
- Previous experience as a Pharmacy Technician
- PTCB National Certification Education
The pharmacy technician job description template provides you a comprehensive overview of the responsibilities, skills, qualifications, and qualities required for this role. Using this template as a starting point, you can tailor the job description to suit your organizational needs. Hiring a skilled and dedicated pharmacy technician will help the efficient operation of your pharmacy, ultimately improving care and satisfaction.